Support

Contacting the Auction Edge Support Team 1

• Contacting Auction Edge for Help and Support

Supported Devices 1

• Supported Software, Hardware, Network, Mobile, Peripherals, etc.

Auctions 3

• Auctions: Getting Started with Virtual/Digital Sales
• EBlock: Processing Vehicles for EBlock Timed Events
• Setting up with DMS Feed with EDGE Spark

Dealers 2

• Dealers: Getting Started with Virtual/Digital Sales
• Auction Edge & vAuto / Stockwave - Integration & Troubleshooting Reference

ACH 2

• ASI - Create ACH Shortcut
• How-to Setup the Standard Ally ACH Floorplan

EDGE Pipeline (Dealer Solutions) 11

• Buyer Portal: Order a Post-Sale Inspection
• Buyer Portal: Pay for Purchases
• Buyer Portal: Retrieving Gate Passes
• Seller Portal: Consignment Editing Guide
• Transportation: How to Order and Track with Montway on Your EDGE Pipeline Purchases

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EDGE Admin (Auction Solutions) 51

• How to log into EDGE Admin (Auctions not Dealers)
• Contacts - Add a contact
• Contacts - Role Types
• Events - Overview/Templates
• Events - Set up a recurring event

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EDGE.Auction for Dealers 1

• EDGE.Auction - Attending a Timed Event

Velocicast (EDGE Simulcast) 28

• Simulcast: Floor Screen Image Display Options
• EDGE Simulcast FAQ for new customers
• CLERKS - AOS Clerking - with or without simulcast
• CLERKS - ASI Clerking - with or without simulcast
• AUCTIONEERS - Velocicast Auctioneer Screen

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