About:
Here you will find general information, how-to documents, and best practices to help get you and your customers up-and-running with digital/virtual sales using EDGE Pipeline and EDGE Simulcast.
Solution Articles:
A handful of the solution articles below, especially the EDGE Admin articles, require you to log into the Auction Edge Support Portal to view. If you cannot remember your login, please contact our Support Team.
General Documentation:
Recommended/Most Reviewed Documentation:
- Notice: When to Perform a Lot Turn (please read)
- Auction Set Up Checklist
- Online Sale - Virtual Lot Management
- To modify buyer and/or seller simulcast fees
- Handshakes - Setting up Buyers and Sellers to join simulcast, buy online
- Online Sale - Sale Monitor
- Online Sale - Virtual Lot Management
- At-A-Glance - Requested Registration
- At-A-Glance - Pending Dealer Handshakes
- At-A-Glance - Handshakes That Need Review
- EDGE Simulcast Seller Rep Interface
- Send Marketing Emails to your Dealers / Customers
- EDGE Simulcast FAQ for new customers
- Accessing a Simulcast Sale from Pipeline
- Temporary Auction Closure: Removing Your Pipeline Events
- AuctionACCESS Membership Fees
- Removing Proxy Bids during the Sale
Additional Help and Support:
Auction Edge offers first rate technical support to our subscribing customer auctions. Our dedicated support staff is available Monday through Friday, 7am to 8pm EST.
Help Desk (Toll Free): (800) 522-8404
Support Portal: https://support.auctionedge.com/