About

If streaming fails, the primary troubleshooting step is to adjust the stream to 720p and use the H.264 codec. This attached guide provides step-by-step instructions for updating your IP camera settings, specifically switching the video codec from H.265 to H.264 and adjusting the resolution to 720p. It covers the navigation paths and key settings for common camera interfaces, including Amcrest/Dahua, Hikvision, and Other/Generic.


For detailed, step-by-step instructions, please download the full guide attached below (PDF).


Additional Help and Support

Auction Edge offers first rate technical support to our subscribing customer auctions. Our dedicated support staff is available Monday through Friday, 7am to 8pm EST.

Help Desk (Toll Free): (800) 522-8404

Support Portal: https://support.auctionedge.com/