About

Pipeline and Simulcast do not automatically delete a proxy bid if there is a change to lights or announcements. Proxy bids can be deleted before the sale in Edge Admin. For changes made on the block, clerks are prompted to delete all pre bids (proxy or max bids).  


Solution

If a change is made on the block, the Simulcast clerk will display a prompt asking if the clerk would like to Delete proxy bids because of the change.

Clicking Delete will delete proxy bids on that vehicle. Clicking Cancel will ignore the alert. If a rep clicks Cancel by mistake, they can click the X beside the number of Pre-bids to delete proxy bids.


To remove proxy bids BEFORE the sale has begun, see: Online Sale - Delete Proxy Bids


Additional Help and Support:

Auction Edge offers first rate technical support to our subscribing customer auctions. Our dedicated support staff is available Monday through Friday, 7am to 8pm EST.

Help Desk (Toll Free): (800) 522-8404

Support Portal: https://support.auctionedge.com/